Business Continuity Planning & Disaster Recovery


Business continuity is the activity performed by an organization to ensure that critical business functions will be available to customers, suppliers, regulators, and other entities that must have access to those functions. …..

– Wikipedia

Do you have a Business Continuity Plan?

Over the years we have visited a lot of companies, sometimes to review their current IT and Back-office systems and future needs, sometimes we have been dropped in to resolve an issue (Project) that needs remediation, other times to evaluate the company prior to a merger, acquisition or third party funding.

In most of these situations we have asked the above question? Depending on whom we speak to, we often get one of the following answers:

  • IT Department or Finance: “Yes, we have a Business Continuity plan in place. It consists of our electronic data being backup offsite…..” and/or “We have started the process of developing a full Business Continuity Plan, but..
  • Business Owners and Board Members: “See IT or Finance…

Depending on which hat we are wearing and who we are working for the reaction is different and in some cases does not results in a positive outcome for the company and its workforce.

But these companies are not alone. As the picture above shows there are other factors that SMBs should take account of, other than a loss of access to electronic Data, that can effect the success or failure of a Business. These can include:

  • Loss of reputation, scandal, PR disasters.
  • Failure of supply chain from suppliers to delivery of goods to end-users.
  • Death of Key personnel

There are two main reason for this:

  • One is to do with commitment – commitment of the business’s executive team to start and commit to an on-going Business Program. If the board (or owner) don’t make it important to the rest of the company, then it won’t be done or maintained well.
  • The second is the fundamental lack of understanding out there that it IS possible to plan for situations that seriously affect your business. There are process, methodology, tools, and wealth of knowledge about how to do this. Unfortunately most small businesses and many medium sized businesses don’t know this.


A typical business continuity program should consider, at a minimum, four primary disruption scenarios including:

  • Disruption of IT Services – any disruption affecting access to IT Services.
  • Workplace Disruption – any disruption of a business entity – offices, call centers, manufacturing plants, labs, warehouses etc.
  • Workforce Disruption – any disruption involving personnel such that sufficient, trained and skilled personnel are not available. Possible causes may include labour actions, pandemic, and regional disasters where the community or public infrastructure is severely impacted causing severe absenteeism.
  • Supply Disruption – any external supplier, service provider, utility or logistics disruption that stops or slows the movement of critical products and/or services.

From a purely IT Viewpoint

Cyber Security



At Calm Response, we help companies gain insight on their pressing IT needs. In much the same way that a CFO (Finance Director) role is different from that of an Accountant, the CIO role is different from that of an IT Manager emphasizing the Strategic and future direction rather than looking at the day to day.

Our aim is to provide our clients Boards and Owners with independent world class CIO talent, experience and expertise at a fraction of the cost of a high powered, full time CIO, which most SMB’s cannot afford, nor do they need one on the payroll full-time.

We offer Pro-active Technology Leadership, providing value to individual business units, improve processes in a calculated manner, challenge Strategy, and empowering you the Company to achieve your Vision.


If you are looking to Accelerate the use of your Business Continuity Program within your Business and a business partnership that enable your long term Strategy.